West Elm Corporate Office

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West Elm Corporate Office Address

West Elm, Inc.
75 Front Street
Brooklyn, New York 11201

Contact West Elm

Phone Number: (718) 875-7757
Fax Number:
Website: http://westelm.com/
Email: Email West Elm


Date Founded:
Founding Location:
Number of Employees:


CEO: James W. Brett Jr.
CFO: Vanessa Holden
COO: Johanna Uurasjarvi

West Elm History

West Elm was founded in 2002 by the Williams-Sonoma company. The company sells furniture, rugs, bedding, wall decor, and other household items. A catalog was released in 2003, followed by an actual retail location in Brooklyn, New York, later that year. The company acts as a subsidiary of Williams-Sonoma.

While some items can be purchased in store, larger items, such as sofas or mattress sets, are for visual purposes only and must be purchased online. The company has a large variety of items for sale on their eCommerce site. In addition to the US and Puerto Rico, the company has retail locations in Mexico, Canada, the Middle East, Australia, and England.

The company recently teamed up with Casper, a start up mattress company, in 2016. Their latest retail location opened in Providence, Rhode Island, in August of 2016. West Elm offers products which are “Fair Trade Certified”, which means items were made under good working conditions, with sustainable practices, by persons who were paid a living wage.

{ 6 comments… read them below or add one }

Angela Evans November 13, 2017 at 4:06 pm

I have never ordered anything from West Elm. I have always been a Crate and Barrel shopper and have had zero problems. However, a chair I had seen at CB2 was suddenly not available and there was a similar one at West Elm, so I purchased the chair at the end of September. I was told I could pick it up at the store in Austin so I could avoid the $150 shipping charge for one chair. I was told the chair would be ready sometime in October. That was a bit vague but I went with it. I called the Austin store at the end of October and was told that the chair would be available for pickup on November 8 because it was on backorder. It’s funny no one mentioned that before, but again, I was going to give them the benefit of the doubt. Well, today I call to check on the status since I have still not heard a thing from anyone and was told my order was cancelled. How do you guys get away with this stuff? No phone call, no communication and was basically told, “sorry ma’am”. The stuff at West Elm is cute but I hope you sell your inventory to a company that can deliver. What a disappointment. I would never recommend West Elm to anyone.


Susan F. November 4, 2017 at 10:34 am

Here’s a shout out for Joyce Thompson, sales associate at your UWS Broadway store. Her superb sales and customer service skills were so appreciated last night when I needed to exchange chairs I had ordered for others I had just seen. Not only did she help me through the process, help me look for additional chairs — I was exhausted! — but walked me to CPW/61st with the chairs I finally bought and where I was meeting my Uber (since my arm hurt, I couldn’t carry the dining chairs). She left me with a sample for additional chairs as well. So helpful! So pleasant! A model of superb customer service for your store! Thanks, Joyce!


customer September 19, 2017 at 11:07 pm

Don’t waste your time. Ordered furniture, paid for furniture, company could not or would not deliver. Look around, this is their pattern. It’s a scam, take your money, deliver zero furniture.


Carman Souther August 3, 2017 at 1:52 pm

Please help me! I ordered a bed order # 071905494192, Acorn king bed and frame. I confirmed 3 times that BOTH pieces would be delivered to this vacation home as I would be out of town and needed to have someone there for delivery. The MDX delivery service is sub par. They could not get the order correct and finally after I confirmed, in writing, they confirmed in writing and West Elm confirmed in writing the frame and headboard would be delivered on August 2, only a headboard showed up. After numerous phone calls I still have not heard from anyone where this frame is. MDX Doesn’t know and West Elm says they have it? No one will co ordinate or help me. I am loosing rental income now and expect reimbursement for lost dates. I will supply the confirmed reservations. Please refund my full payment for the bed and matching acorn bedside tables since I must order from a reputable company and get the room furnished. 071938065792 Is the order number for the bedside tables. Thank You


Barbara Turner May 16, 2017 at 1:06 pm

Order #063537372102. Henry 86″ sofa, Heathered. Tweed, Marine. I ordered this couch in December 18, 2016 as a belated Xmas gift for my daughter. She moved from FL back to Nashville, TN in early February & I’ve been trying to locate ever since.
I have placed 3 calls beginning mid-Feb, then March 20, then May 1 to customer service asking to change the delivery address to TN.
Each person I’ve spoken with has been most polite, they’ve made notes, they’ve told me requests were made to transfer my couch “to the TN hub”.
Yet, no one has located the couch or followed up with me. When I called on May 1, I had to be put on hold 3 times, & the last person I spoke with was Brooke in the Furniture Dept. (?). She said she would call me once she located my couch- I am still waiting.
That said, I have received NUMEROUS emails to scheudule delivery; the last 2 being sent May 12 and then another TODAY May 16–The Issue is that they are coming from homedeliveryFLL at WSGC.com, & in the body of the email is lists issues delivering to KEY WEST, Port St. Lucie & Venice ?!?!
There is no phone number associated with the email.
This leads me to believe my couch is sitting in a warehouse in Florida after all and no one has had it transferrred…
PLEASE….PLEASE…. Help me locate this couch for my daughter.
Barbara Turner 615-347-XXXX
this leads


Tracy McPherson September 16, 2017 at 12:10 pm

I custom ordered a sectional in July for latest delivery Sept 8th. It is now Sept 16th, I have no sectional, everytime I call for update I’m on hold 45 plus min with furniture never to be connected. When I call other dept. I get answers like; 1. It’s on the truck 2. It’s at the warehouse waiting to be shipped or my favorite is 3. I don’t think anything was done with after the initial order. The cutest thing is they charged my AMEX last month. How does a business in this day in age continue to operate with such horrible non exsistant customer service? No couch, no word about 5 hours of my time trying to track it down…
My friends have the same stories about this company.


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